IVR – Interactive Voice Response is the prominent tool for a business for creating a brand awareness in the form a self-help tool from the customer’s standpoint. Today, the importance of IVR solution in a business has increased many folds as it provides customer engagement and customer service without a human intervention. However, user-friendly and customized solution for handling increased call volumewith a professional touch is an added advantage.
To get positioned in this competitive world, an Educational system must focus on the excellence to mold the students into a responsible citizen. To do this, the institution staff should focus on the academic interpretative issues and at the same time handle large voluminous calls in terms of inquiries or routine communication to miss not a prospective student enrollment and to provide productive interactions and high ranking service to stakeholders. Continue reading “Role of Call Center Software in Educational Institutions”
Call Centers are the hubs ensuring customer satisfaction with a product or service. To give customers a timely and satisfactory attention the call centers requires technically advanced and customized customer service platform. Continue reading “How to choose the Call Center Software”
Call Center/Contact center is the most popular hub of Out Sourcing services differentiated into Inbound, Outbound and Blended Call centers. Inbound call center serves the needs of the customers and is called as customer support or customer service oriented centers. Outbound call centers, calls customers with varied promotional motives improving the business sales. Blended Call center, a manifesto of both inbound and outbound solutions rendering customer service and sales pursuits.
Whether you like it or not, the fact remains that even after several decades of Alexander Bell inventing the telephone, it is still now one of the hottest business channels for lead generation and customer engagement. Stats and figures suggest that phone leads are more crucial to SMBs over any other medium.